Section 01

Overview

These terms of service govern your use of the Clarke and Oak website at clarkeandoak.co.uk and the purchase of any products or services from us. By accessing our website or placing an order, you confirm that you have read, understood and agree to be bound by these terms.

Clarke and Oak is a UK based stationery brand. Our contact email is [email protected]. We aim to respond to all enquiries within 2 business days.

Section 02

Definitions

Throughout these terms, the following words have the meanings set out below.

Section 03

Use of our website

By using the Clarke and Oak website you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.

You must not use our website in any way that is unlawful, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose or activity. You must not attempt to gain unauthorised access to our website, server or any database connected to our site.

You agree not to do any of the following.

• Copy, reproduce, republish, upload, post or distribute any content from our website without our prior written permission.
• Use any automated tools, scrapers or bots to access or extract content from our website.
• Attempt to hack, disrupt or damage our website or its underlying infrastructure.
• Use our website to send unsolicited commercial communications or spam.
• Impersonate Clarke and Oak or any other person or entity.
• Use our website in any way that could damage our reputation or bring us into disrepute.

We reserve the right to restrict or terminate access to our website at any time and without notice if we believe these terms have been breached.

Section 04

Orders and payment

By placing an order through our website you are making an offer to purchase the products in your basket. A contract between you and Clarke and Oak is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent activity or where products are unavailable.

All prices on our website are displayed in pounds sterling and are inclusive of any applicable VAT. We reserve the right to change our prices at any time. The price you pay is the price displayed at the time your order is placed.

Payment must be made in full at the time of ordering. We accept payment via the methods displayed at checkout. All payment information is processed securely through our third party payment provider and we do not store your full card details.

• We will send you an order confirmation email once your order has been successfully placed.
• We will send you a dispatch notification email when your physical order has been handed to Royal Mail.
• Digital items will be delivered to your email address within 5 to 10 minutes of checkout, automatically.
• If we are unable to fulfil your order for any reason we will notify you promptly and issue a full refund.

Section 05

Products and descriptions

We make every reasonable effort to ensure that product descriptions, images, specifications and prices on our website are accurate and up to date. However, we do not warrant that product descriptions or other content on our website is complete, reliable, current or error free.

Product images are provided for illustrative purposes. Colours and finishes may vary slightly from those shown on screen due to differences in display settings and manufacturing processes. We do not consider minor variations in colour or appearance to constitute a defect.

All products are subject to availability. We reserve the right to discontinue, modify or limit the availability of any product at any time without notice.

In relation to physical products, the following applies.

• Physical products will be dispatched within 1 to 2 business days of your order being placed.
• Delivery is via Royal Mail Standard and typically takes 3 to 5 working days.
• Shipping is free on all UK orders. We currently ship to UK addresses only.
• Risk in the goods passes to you upon delivery. Ownership of the goods passes to you once payment is received in full.

Section 06

Digital products and licence

When you purchase a digital product from Clarke and Oak, we grant you a limited, non exclusive, non transferable, personal licence to access and use that digital item for your own personal, non commercial purposes. This licence does not constitute a transfer of ownership.

Digital items are delivered electronically to the email address provided at checkout, typically within 5 to 10 minutes of payment being confirmed. By purchasing a digital product you acknowledge and agree that digital items are non refundable once delivered.

You agree not to do any of the following with any digital product purchased from Clarke and Oak.

• Share, forward or distribute the digital files to any other person or group.
• Sell, resell, sublicence or commercially exploit any digital product in any form.
• Reproduce, adapt, modify or create derivative works based on any of our digital content.
• Upload or publish our digital products to any third party platform, marketplace or social media channel.
• Remove or alter any copyright notices, branding or watermarks included in the files.

Section 07

Intellectual property

All content on the Clarke and Oak website, including but not limited to text, graphics, logos, images, planner layouts, digital product content, blog posts and design elements, is the intellectual property of Clarke and Oak and is protected by UK and international copyright law.

You may not reproduce, copy, distribute, store or in any other way use any material from our website without our prior written consent, except where expressly permitted by these terms or by applicable law.

The Clarke and Oak name, logo and brand identity are our intellectual property and may not be used in connection with any product or service that is not ours, or in any way that is likely to cause confusion or that disparages Clarke and Oak.

If you believe that any content on our website infringes your intellectual property rights, please contact us at [email protected] with details of the content in question and we will respond promptly.

Section 08

Limitation of liability

To the fullest extent permitted by law, Clarke and Oak shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or products, including but not limited to loss of revenue, loss of data or loss of business opportunity.

Our total liability to you in connection with any order shall not exceed the total amount paid by you for the products in that order.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law under the Consumer Rights Act 2015 or any other applicable legislation.

We do not guarantee that our website will be available at all times or free from errors or viruses. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your device or data due to your use of our website.

Section 09

Privacy and data protection

Your use of our website and the personal data you provide to us is governed by our Privacy Policy, which is available on our website. By using our website and placing orders with us you consent to the collection and use of your data as described in that policy.

We are committed to handling your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we collect, use and protect your information.

Section 10

Third party links and services

Our website may contain links to third party websites, social media platforms and services. These links are provided for your convenience only. We have no control over the content, policies or practices of third party websites and accept no responsibility for them.

The inclusion of any link on our website does not imply our endorsement of that website or any association with its operators. You access third party websites entirely at your own risk and we recommend that you read their terms and privacy policies before using them.

Section 11

Governing law and disputes

These terms of service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or dispute with us, we encourage you to contact us first at [email protected] so that we can try to resolve the matter informally. We aim to respond to all complaints within 2 business days.

If we are unable to resolve a dispute informally, you may be able to access online dispute resolution through the European Commission Online Dispute Resolution platform or seek advice from Citizens Advice or another consumer organisation.

Section 12

Changes to these terms

We reserve the right to update or modify these terms of service at any time. When we make changes we will update the date shown at the top of this page. Where changes are significant we will endeavour to notify you by email.

Your continued use of our website or purchase of our products following any changes to these terms constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

These terms were last updated in May 2026.